Shipments And Returns

  • The products are regularly shipped 48 hours maximum after your order.
  • Generally, orders are delivered within 5-7 business days (Monday to Friday).
  • To track your order, your tracking number is available by clicking on the "view my order" link, you will find this link in our order confirmation or shipping confirmation emails.
  • Note: The tracking number is displayed approximately 4 days after shipment.
  • At the end of your order, you will receive a first confirmation e-mail and a second one indicating the shipment of your order.
  • Please keep an eye on your order tracking, sometimes it happens that your order is waiting at the post office, however the delivery notice may not be in your mailbox.
  • Good to know: the post office keeps your package for 15 days, after which it is returned to the sender, you will then be asked for compensation to send your order back.
  • When you order, you have two hours to cancel your order, through our contact form in the section, once this period has passed, a refund can only be made once we have received your order in full at our headquarters.
  • Scooterzia cannot be held responsible if the delivery address is incomplete or incorrect.